FEATURES & BENEFITS

ONLINE REPUTATION MANAGEMENT SOFTWARE

business data

Business Insights

Gives an overview of your
business online reputation
which includes listings, ratings, reviews, and rankings with your competitors.

Business Evaluation

The ability to see real-time
reviews from Google & Facebook within seconds and other review sites within hours so you can focus on resolutions quickly.

Competitive Data

Detailed reports on the
competition and how they are ranking.

Fully Customizable Data

Place the data that is most
important to you in custom
detailed reports.

Review Tracking

See what your customers are
saying on the most important
review sites.

Reporting

Email Reports

Comprehensive and customized reporting optimized for mobile viewing and delivered via email provides preferred analytics at
your finger-tips.

User Specific Reports

Custom access levels and
individualized reports allow
everyone to see the exact
information they need.

PDF Reporting

Get your reports in PDF format for easy access.

Track Ratings Over Time

Track reviews and ratings over
time to see the positive
progress with your company
reputation.

Listing Consistency

This feature will keep your business information consistent across the board. Ensures all your preferred business contact information is consistent across all review sites so all prospects can find you.

Custom Reports

Create your own reports based on custom fields and meta data.

Competitive Reports

Detailed reports on your
business competitors and how they are ranking on a Local, Regional and National scale against your company.

Competitor Ranking

See how your company
compares in rank to your
competitors, a big advantage in planning marketing strategies.

Customizable Report Colors

The Dashboard can be
customized with your logo and exact colors in mind, giving the look and feel to maintain your
brand identity.

Regional Based Reports

For Businesses that have more than
one location – you can group
reports by regions, locations, and a
combination of user-defined
specifications so that you can easily
access your online business
reputation.

Analysis

Location Based Reports

See where negative reviews are
coming from so you can quickly
identify and fix any areas where
the company is falling short.

Most Active Review Sites

InjuryLawReviews monitors the
MOST review sites of any service
(over 600), ensuring you have the
widest coverage.

Employee Insights

See how each employee is
performing in the eyes of the
customer.

Identify Shifts in Sentiment

Sudden shifts detected in
negative feedback sentiment
may uncover emerging trends
in customer experience that
can threaten a brand.
InjuryLawReviews finds the
root cause of the problem to
address it quickly.

Measure ROI

Track how your business is progressing across time periods, locations and products.

Competitor Analysis

Helps analyze relative
performance against competitors
based on customized success
metrics. 

Word Cloud

Illustrates sentiment analysis
by seeing which words
customers are using most
often in reviews. Track key
words over time with filters to
metric improvements.

Track trends

Helps identify if your reputation
is improving and why. Identify
problems sooner than later, and
reinforce what you are doing
correctly.

Multi-Variant Analysis

You have the ability to generate
custom business analytic reports
that is specific to your business
by utilizing multiple variable
filters that can include or exclude
data, giving you exactly what
you or any team member wants
to see.

Dashboard

Customer Onboarding

InjuryLawReviews runs an online
visibility assessment on your
business that auto populates
your account and configures
your platform for campaign
success.

Role-Based Dashboards

The industry’s most customizable
role-based dashboard, providing
robust filtering by rating, time
period, source, site, campaign
type and more, with the ability to
re-arrange the layout to give you
exactly what your team wants.

Email Dashboard

Match your dashboard to your
company colors and incorporate
your logo into the reports for
seamless integration and brand
identity.

listing management

Identify Listing Errors

Identify where your business and
product information is
inconsistent so you can ensure
uniformity on all listings.

Credential Manager

Saves login and passwords for
each review site for easy access
to each platform so you can
quickly and easily update your
listings.

Listing Alerts

Get daily, weekly or monthly
email reports of your listings so
you can easily monitor and
ensure all of your listings are
consistent.

Review Generation

Collecting New Reviews

InjuryLawReviews is the fastest,
mobile friendly way to obtain
customer feedback in real time.
Initiate via email or SMS text for
easy review management.

Generate Demographic Reviews

Target and compile your
customers’ opinions with local,
regional, national, and industry
filters.

Business Drivers

Identifies your most valuable
business drivers (business
location, best pricing, product
color, best promotions, prompt
support, speed of service, etc.)
to focus your message and
efforts on what will build your
brand preference quicker.

26 Different Languages​

InjuryLawReviews is the ONLY Reputation Management system that offers 26 different languages providing you unlimited global access for worldwide business reputation management. Following are the languages supported by InjuryLawReviews: English, Français (French), 日本語 (Japanese), Ελληνικά (Greek), Deutsch (German), Español (Spanish), Pусский (Russian), 中文 (Chinese Mandarin Simplified), Italiano (Italian), Svenska (Swedish), עברית (Hebrew),العربية (Arabic), Suomi (Finnish), Nederlands (Dutch), Dansk (Danish), 廣東話 (Cantonese), 繁體 中文 (Chinese Mandarin Traditional), ภาษาไทย (Thai), Português (Portuguese), हिंदी (Hindi), Việt (Vietnamese), Român (Romanian), Tagalog (Filipino), ພາສາລາວ (Lao).

26 Different Languages

InjuryLawReviews is the ONLY Reputation Management System that offers 26 different languages providing you unlimited global access
for worldwide business reputation management. Following are the languages supported by InjuryLawReviews: English, Français (French), 日本語 (Japanese), Ελληνικά (Greek), Deutsch (German), Español (Spanish), Pусский (Russian), 中文 (Chinese Mandarin Simplified), Italiano (Italian), Svenska (Swedish), עברית (Hebrew),العربية (Arabic), Suomi (Finnish), Nederlands (Dutch), Dansk (Danish), 廣東話 (Cantonese), 繁體 中文 (Chinese Mandarin Traditional), ภาษาไทย
(Thai), Português (Portuguese), हिंदी (Hindi), Việt (Vietnamese), Român (Romanian), Tagalog (Filipino), ພາສາລາວ (Lao).

QR Codes

The system creates Quick
Response (QR) codes, a two-
dimensional barcode for your
business URL, so you can easily
link customers from printed
materials to write reviews.

Sentiment Based Survey

In addition to the 5 star rating
system, InjuryLawReviews also
supports the happy/OK/sad
faces and thumbs up/thumbs
down, so it is quicker to
respond to surveys on mobile
phones and kiosks.

Customizable Review Site Rules

Precisely configure the desired
review sites for each campaign,
including the automated rules of
Random, Specific Order, and
Most Needed.

Visual Preview of Review Flow

A panoramic view with different
smart phones, tables or desktops
showing your entire business
review management flow and
settings, all on one screen.

Automated Review Requests

Put your review generation on
autopilot by automating email
and text requests for reviews.

Assigned Toll-Free 800 SMS Number

Assigned Toll-Free 800 SMS
Number SMS texts originate
from toll-free 800 numbers,
ensuring your message will reach
your customer and not get
caught in a spam filter designed
by the cell phone provider.

Waking Hours SMS Delivery

SMS requests will only be
automatically delivered during
waking hours for each location.

Review Marketing

Asking customers to share their
reviews online results in
potential customers seeing
those awesome reviews and
choosing you.

Drip Campaign

Queue up and throttle your
review requests to the pace that
is most appropriate for your
business.

Anti-Spam Resistant

InjuryLawReviews email system
is optimized to deliver through
spam filters, resulting in high
open rates and conversions.

Faulty Email Address Correction

InjuryLawReviews Patent Pending
Automatic Email Domain
Correction fixes faulty email
addresses, whenever possible, to
ensure customers are reached
without error.

Customer-Driven Marketing

With custom fields, discover
customer preferences to upsell
products and add-ons, to
increase your close ratios.

Review Campaigns

Learn about your customer’s
desires based on customized
campaigns. Tailor an entire
campaign based on prospects’
questionnaire responses.

Custom Email Timing

Automatically schedule your
marketing campaigns via email to
arrive on the day when you want
your customers to receive them.

Custom SMS/Text Timing

Customize and automate your
marketing campaigns so that
your customers can receive them
at the exact time – (great for
promotional marketing like 12%
off at 12 o’clock, 4pm Flash Sale
for 4th of July, etc).

Bulk Uploads

In addition to the automatic
integrations, you may also
upload campaign recipients in
bulk via CSV or Excel file
formats, saving time.

Variable Workflows

The review management
campaign responds optimally to
a customer’s sentiment, including
immediate problem resolution to
maximize customer experience.

Customer Surveys

Design customizable surveys,
including hidden fields, sent via
email or text. Gather customer
feedback without having to use a
dedicated survey application.

Survey Distribution

Distribute your surveys via Email
and Social Media.

SMS/Text Survey Distribution

Design and distribute your
surveys to your customers via
SMS/Text Message and stay
connected to your brand and
your business.

Coupons & Offers

Insert offers (discounts or points)
into your survey’s or review
requests so you can reward
customers for their feedback.

Location Specific Surveys

Ability to override defaults
surveys, logos, language, etc. for
specific locations to fully
customize your review
management.

Customizable Form Colors

The customer survey forms can
be personalized with your logo
and exact colors, look, and feel
to maintain your existing brand
identity.

Campaign Effectiveness Reports

Refine your efforts over time with
reports that show the ROI for
specific campaigns.

Net Promoter Score

Net Promoter Score is an index
ranging from -100 to 100 that
measures the willingness of
customers to recommend a
company’s products or services
to others. It can help you gauge
your customer’s overall
satisfaction and loyalty to your
brand.

Multiple Campaign Messages

Create and maintain multiple
email and SMS marketing
campaigns – great for running
campaigns designed for specific
products or services.

Multiple Review Forms

Create and maintain multiple
review collection forms and
easily customize their rating
method and content.

Custom Form Fields

Fully customize your review
collection forms so that you
collect more details from your
customer.

Multiple Response Pages

Respond to customer feedback
via a variety of web and email
based messages.

Multiple Follow Up Templates

Fully customize your follow-up
responses to your customers and
utilize the templates to easily
personalize the customer
experience.

Multiple Review Flows

Mix and match different
campaign messages, review
forms, response pages and
follow up messages to create
different review collection
experiences for your customers.

Geolocation Auto-Sensing Forms

Respond to customer feedback
via a variety of web and email
based messages.

Sentiment Based Email Campaigns

You have the ability to optionally
use email campaigns to generate
an initial rating of your business.

Sentiment Based SMS Campaigns

You have the ability to optionally
use SMS campaigns to generate
an initial rating of your business.

Microsite

Review Microsite on your Website

Unlike others that require you to
send your customers to their
website, InjuryLawReviews
includes an app/widget that
allows you to run on your own
website, optimizing YOUR traffic,
including HTTPS secure versions.

Review Collection Widgets

Embed review collection widgets
on your business websites, social
pages, etc. to reach your
customers easily.

Auto-Filter Spammy Reviews

Only real reviews that come from
a legitimate source will be
posted.

Auto-Share Reviews to Microsite

Populate your microsite
automatically with your best
testimonials, ensuring you
always have fresh content.

Powerful Rules Management

Advanced testimonial settings and
filters pull your best reviews together
with the exact selected criteria
ensuring your review management is
optimal.

Testimonial Widgets

Embed testimonial widgets on
your business websites, social
pages, etc. to easily display how
your customers feel.

Mobile

Highly Optimized for Mobile

Unlike others that provide a light
app with scaled down features,
InjuryLawReviews has full feature
web access optimized for mobile
devices.

Mobile App

View your dashboard on your
mobile phone for on the go
access. You get the same
powerful mobile capabilities as
your desktop at ultra-fast
speeds.

Mobile Kiosks

Receive feedback from your customers instantly with mobile kiosks and set your review management on auto-pilot.

Check In

Contactless Check In

Manage your incoming visitors
with electronic Check In from
your smartphone, tablet or
computer.

Supports Media Files

Customers can use Check In
forms to upload media such as
pictures, videos, insurance forms,
and more securely.

Custom Welcome Pages

Use tools such as QR Codes,
forms, social media links, and
more to create a customizable
page to welcome new
customers.

Kiosk Mode

Can be set up on a tablet or
kiosk on location to easily collect
information from a customer.

Geo-Fencing

Restrict information to a chosen
business location proximity to
eliminate false Check Ins

HIPPA Compliant and
3rd Party Certified

All data collected, including
photos and videos, remains
private and secure.

Required Custom
Fields Available

Can select the fields that are most important as required, such as name, email, phone number, other custom data fields and store for future use.

Automate Review Requests

With an additional fee, link to
InjuryLawReviews reputation
management software to request
feedback with a timed delay.

Collect User Data for Marketing

Collect information from
customers and optionally store it
in your business CRM or
database for future marketing
efforts all in one place.

Review Management

Review Alerts

Get notified every time someone
posts a review about your
product or service. Filter alert
notifications by source and star
rating, and immediately respond
to negative reviews to curtail any
repercussions.

Single Response Panel

Respond directly to your
customers’ public reviews from a
single control panel, without
having to log into multiple
review sites to streamline your
review management (subject to
API availability).

Issue Resolution Tracking

Tracks outstanding issues to
ensure they are reviewed and
resolved as soon as possible
guaranteeing your review
management is airtight.

Manage Negative
Review Resolution

Handle each negative review
from beginning to end resolution
and fully optimize your review
management.

Issue Resolution Reports

Analytic reports show workflow
states over time to monitor the
progress of addressing negative
reviews so your review
management is optimized.

Ticket System Integration

InjuryLawReviews integrates with
existing support ticket systems
and popular CRM platforms to
reduce double entry and ensure
thorough follow up.

Review Site Link Management

Reviews and monitors review
site links to ensure they
remain active.

Automatically
Find Review Sites

The platform searches over 600
sites automatically to find review
site links that pertain to your
business.

Fix Broken Links to
Review Sites

Sometimes review sites go
through updates, changing
information and links
imperative to your business.
Unlike competitors who require
you to find those links yourself,
InjuryLawReviews finds and
fixes it for you.

Auto Response Creator

Helps you to effortlessly write
your unique responses to each
customer using intelligent
linguistic automation (it literally
writes it for you!)–perfect when
you have writers block, or need
to respond to dozens of reviews
quickly.

PRIVATE FEEDBACK
RESPONSE MANAGEMENT

The Private Feedback Response Management allows you to see a customer’s review that might require a response, including whether or not there has been a response, and allows you and others (support, customer service, etc.) to send an email reply from a central address within the InjuryLawReviews system. You can then view a “thread” of everyone’s reply (including the customers) in one location—ensuring timely and thorough resolution and that nothing slips through the cracks.

One Thread Email Replies/Exchanges

See all email replies/exchanges under one thread.

Centralize Responses

Centralize all customer
responses.

Identify Customer Receipt

Identify customer receipt and
open of reply.

Employee to Customer Reply Tracking

See which employee replied to
customer.

Reply Directly Via Email

Reply directly via email (without
portal access) but still have the
ability to see the responses.

Access Employee Emails

Access employee emails to
customer (even after employee
leaves company).

View Customer Replies

Shows which customers were
replied to.

SEARCH ENGINE OPTIMIZATION

SEO Impact Analysis

The customizable Search Engine
Optimization Impact Analysis
allows you to see exactly how to
boost your rankings by
measuring consistent listings,
velocity, quantity, sentiment,
keyword mentions, and breadth
of reviews.

Display Stars in Search Engine* Listing

InjuryLawReviews is one of the
few systems that associates your
testimonial review stars to your
search engine listings. With rich
snippets, testimonial review stars
provide a distinct attention-
getter advantage.

*Not all search engines report
rich snippets or may change
their policy

Review Boost

Recent positive reviews with
content that talks about your
product or service can help your
Google search rankings.

Ethical Ranking & SEO

The review management system
helps you maintain professional
ethics and comply with policies
from popular ranking sites.

Social

Auto-Promo Reviews

Add fresh content to your social
media by automatically thanking
your customers for positive
reviews.

One-Click Social Sharing

Share your reviews on Google
Maps, Facebook, LinkedIn,
Twitter and Hootsuite with a
single click.

Business Cards

With Vista Print ready business
cards, you have a one-stop-shop
for your business card needs.

Easy Google Maps Response

Share your “From the owner”
posts on Google Maps to display
your best testimonials.

Administration

Compliant with Spam Filters

Get past spam filters with
InjuryLawReviews optimized
email system, which is critical
when sending thousands of
survey requests to review your
product or service.

Unlimited Number of Users

Custom dashboards and reports
for unlimited users allow
everyone on your team to access
the system their way.

Individual User Access Levels

In addition to Administrator, limited access levels include Location Based, Location Groups Based, Fixed Dashboard, Review Response, Hidden Reviewer Identity, and Read Only.

Local Time Zones

See reports in your local country
time zone and preferred date/
time format.

Integrate with your Email System

If desired, send emails to your
customers from your own domain
for consistent branding.

Dedicated Email Server

Subscribe to an optional
dedicated email server with a
dedicated domain name. Extra
fees will apply.

Remove ‘Powered by InjuryLawReviews'

Ability to control visibility of
platform branding.

Custom Color Themes

Match colors of the platform to
your company’s logo and brand
theme to maintain your existing
brand identity.

integration

Hootsuite Integration

Use InjuryLawReviews free
Hootsuite app to see multiple
streams of reviews side by side
with advanced filters and social
media scheduling options.

Zapier Integration

InjuryLawReviews is fully
integrated with Zapier so your
reviews can get plugged into
many other systems dynamically.

Auto-promote Survey Feedback

Automatically promote your
reviews to your social media sites
by using secure APIs built into
the platform.

Direct Integration

With InjuryLawReviews highly
secured direct API, your business
and its related custom
applications can be directly
integrated with the platform so
that you can link your data and
trigger events for review
requests, surveys, marketing
campaigns, and more.

Salesforce Integration

Integrate directly to Salesforce
using InjuryLawReviews direct
and secure API to enhance
customer loyalty and grow
marketing capabilities.

Security

HIPAA Compliant

InjuryLawReviews special ability
to hide clients’ names and
emails in all dashboards and
reports makes it one of the
industry’s most secure platforms
with full HIPAA Compliance.

HIPAA Certified

We hired a 3rd party to audit our HIPAA compliance. Using HIPAAMart’s tools and expert review, InjuryLawReviews passed 100% of the required compliance tests.

Data Encrypted

Your client list and reviewer’s
information are HTTPS encrypted
to ensure their comments and
reviews are only accessible to
you to help maintain compliance
requirements.

Double Encrypted Passwords

An extra level of session specific
encryption on the passwords
ensures your access to the data
is secure.

Stability

Monitored 24/7, with a minimal
99.9% verified uptime,
InjuryLawReviews is renowned
for speed and reliability.

TRAINING & SUPPORT

Live Chat

A live sales & support agent is
available during regular business
hours for any questions or
issues.

Webinars & Videos

Continuing education webinars
are conducted regularly to help
you learn the system and better
understand your reputation and
review management.